Shipping, delivery, freight... to us it’s all just getting you good wine, as quick as we can, and in the best possible condition.

We’ve covered off a bunch of frequently asked questions below.

What do you charge for shipping?

Shipping is calculated at checkout, but FREE when you order 3 or more cases in the one order*.

*Excludes NT orders 

How long will my delivery take?

We deliver with Australia Post. In general, once your wine has dispatched from the warehouse you will receive your wine within the following timeframes:

• 2-3 business days in Melbourne

• 2-4 business days in Sydney

• 3-5 business days Tassie metro

• 3 - 8 business days in Adelaide

• 4-7 business days in Brisbane

• 8-15 business days in Perth

• 4-8 business days in other metro areas

• Up to 2 weeks in rural areas.

*All bottles are shipped as-is and sourced from around the globe. Due to the nature of international transit, minor scuffs, dents or label imperfections may occur and are not considered faults.

Sometimes the timelines may increase due to weather or other factors. You will receive a specific timeframe from Australia Post once your order is on the way.

AusPost tracking changes

AusPost have updated their tracking system and have replaced ‘manifest received’ with ‘label created’. This scan will remain there until your order is scanned at another AusPost facility. Rest assured your order is on it's way!

Similarly, if you receive an email from AusPost titled ‘Your delivery from Vinomofo is being packed by the sender’ that means it has left our warehouse and is on its way to you.

Where do you deliver?

We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes with Australia Post. Australia Post will aim to deliver directly to your door, unless that’s not possible and then they’ll take it to your local post office.

Are there any postcodes you can't deliver to?

There are some postcodes we're unable to deliver to due to local alcohol restrictions. If your postcode is affected, you'll be notified at checkout.

Unfortunately we're unable to ship spirits by express post

Why does AusPost need to see my ID?

If you're a first time recipient, or sending a gift, or made a purchase as a guest, as part of our licensing conditions you are required to show your ID for verification to receive your wine. If you are available then this can be completed by the driver, or if you're not available your wine will be sent to the local post office. Please be mindful that this initial delivery must be accepted by the recipient listed on the order and cannot be accepted by anyone else.

Please note this is only for the first recipients. Once this initial delivery has taken place then you won’t need to show your ID again, and your wine can be left as per your instructions. Just one of the many reasons to make sure all your orders are on the same account!

Can my order be left if I’m not home?

Provided you're not a first time recipient it sure can! Just make sure you add some delivery instructions to your order to make it as clear as possible to the driver that you're more than ok with your order being left. Please keep in mind Auspost drivers need to stay within sight of their van, so may not be able to follow all delivery instructions. For more information check out the Auspost website.

Can I redirect my order?

If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery.

If not contact our team and we can arrange it for you on 1800 663 419 or email team@vinomofo.com

I got a dispatch email so why does my Australia Post link still say ‘Processing’ or ‘Label Created’?

In order to get your wine to you as fast as possible, we transport the wines from our Melbourne warehouse into NSW and SA then hand-off to Australia Post. So you may see the order as ‘processing’ or even ‘Label Created’ until its been received in AusPost depots in your state.

Why did I only receive part of my delivery at once?

To get your wines to you as fast as possible the delivery drivers may just take what is available or what they can fit on the truck at once. This means sometimes you receive a ‘partial delivery’ and in general the rest of the delivery will arrive within 2-3 days. If that doesn’t happen then get in contact with Australia Post or our customer service team on 1800 663 419 or email team@vinomofo.com

Why has my large order been delayed leaving the warehouse?

If you have placed a large order of 20 or more units, first off thank you for your support legend! However, before we can dispatch your order from the warehouse we will need to confirm that all your details are correct. We will reach out to you via phone or email to verify your address and contact number for the order. Additionally, we will need to confirm that you understand our wines are intended for personal use only and cannot be resold. Please refer to point 1 in our terms of use for more information.

Free Shipping Badge

The Vinomofo Free Shipping Badge is a promotion exclusive to nominated products. The Product will be identified by a visual element on the offer and will have “Free Shipping” in the name of the offer.

Adding an offer that displays a Free Shipping Badge to your cart will activate Free Shipping on your entire order. *Note: excludes NT residents